PRIVACY POLICY AND PERSONAL INFORMATION PROTECTION

At Seneca Expert-Conseils, we place great importance on protecting the personal information of our clients, employees, and representatives. In compliance with the law on personal information protection in the private sector, we are committed to maintaining the confidentiality of personal data collected as part of our activities. Our privacy policy aims to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal data, you agree to the terms of this policy and authorize us to process your information in accordance with it.

1. Consent

1.1 Commitment to Privacy Protection

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

1.2 Acceptance of Our Policy Terms

By accessing our website https://www.seneca.ca/ or providing us with personal information, you accept the terms of our privacy policy. This includes your consent to the collection and use of your personal data in accordance with this policy.

1.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of possible consequences, such as the inability to provide certain products or process specific requests. Your decision to withdraw will be recorded in our files.

1.4 Exceptions to Consent Requirement

In exceptional circumstances, we may collect, use, or disclose personal information without prior consent. This may occur in cases where legal, medical, or security requirements make obtaining consent impractical or impossible, such as suspected contract breaches, fraud prevention or detection, or law enforcement needs.

2. Collection of Personal Information

2.1 We collect personal information through various means, including:

Emails and customer service communications

Online request forms

Cookies and similar technologies on our website

Connected devices

2.2 We may also collect information via third parties, such as:

Technology providers like ordering platforms or newsletter services

Recruitment portals for submitting CVs and personal data

Professional networks like LinkedIn for recruitment or marketing purposes

Consultants providing services to our clients

Satisfaction survey companies collecting feedback on our products or services

Cloud service providers hosting client data

Digital marketing firms analyzing website user behavior

IT security providers monitoring threats and protecting data

Customer Relationship Management (CRM) providers organizing and analyzing client interactions

Logistics providers handling product deliveries and recipient information

3. Types of Personal Information Collected

3.1 We collect various data types, including but not limited to:

Personal identifiers (name, mailing address, email, phone number)

Technical or digital data (IP address, online activity)

Demographic data (age, ethnicity, nationality, place of residence)

3.2 Child Privacy

We do not knowingly collect or solicit personal information from children under 14. By using our website, you confirm that you are at least 14 years old. If you believe a child under 14 has provided us with personal data, please contact us to have it promptly removed.

4. Use of Personal Information

4.1 We use your personal data for essential activities:

Responding to requests and inquiries

Managing event registrations, training, newsletters, or webinar participation

Human resources management, including recruitment and contracts

Enhancing user experience and maintaining our website

Marketing communications with the option to unsubscribe

4.2 We offer control options for limiting personal data collection, such as:

Opting in or out of email communications

Managing cookie preferences on our website

5. Sharing and Disclosure of Personal Information

5.1 Personal information may be shared with specific personnel or partner organizations to deliver products and services effectively. Examples include:

Customer service teams for handling inquiries

HR departments for recruitment and candidate management

IT teams for technical support

Marketing teams for campaigns and market studies

Data security officers ensuring protection against unauthorized access

6. Links to Other Websites

Our website may contain links to third-party websites. These sites operate independently, and we encourage you to review their privacy policies before providing any personal data.

7. Security of Personal Information

7.1 Security Measures

We adopt strict security measures to protect personal data, including physical and technological safeguards such as:

Secure access controls

Employee training on best practices

Systems monitoring for potential threats

Disaster recovery plans

7.2 Employee Commitment

All employees, directors, contractors, and volunteers are bound by confidentiality agreements regarding personal data.

8. Retention and Destruction of Personal Information

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Data no longer required will be securely destroyed.

9. Your Rights

You have the right to:

Access your personal data

Request corrections or updates

Opt-out of marketing communications

File a complaint regarding our data practices

10. Use of Cookies and Google Analytics

We use cookies and Google Analytics to enhance user experience and analyze website usage. Users can manage cookie settings or opt out of Google Analytics tracking through browser add-ons.

11. Policy Updates

This policy may be updated to reflect changes in practices or legal requirements. The latest version will always be available on our website.

12. Contact

For questions or requests regarding this policy, please contact:

Email: supportrh@seneca.ca
Mail: 410-7100 Jean-Talon East, Suite 410, Anjou, QC H1M 3S3, Canada
Phone: (514) 353-4443

Effective Date: September 14, 2023
Last Updated: September 24, 2024